Legal guarantee applies to the products we sell. This means, among other things, that the product must be sound and does what can reasonably be expected of it.

Please contact our customer service (+44 2035144830 / customerservice@lensdeal.com) if you believe you can claim the warranty of the purchased product. We will be happy to discuss what we can do for you.

Our exchange warranty

The following is not a replacement for your "right of withdrawal". Consider this as an extra free exchange service!

Please read our terms and conditions and your right of withdrawal here.

If your prescription has changed, you can exchange your soft contact lenses at Lensdeal free of charge.

Important! Contact lenses and solutions you want to return to Lensdeal should still be usable. We can only take back unopened, undamaged and unwritten packagings of which the expiration date has not passed and all seals must be intact.

If the article does not meet these conditions, please contact our customer service to find a good solution before returning an item.

We can never take back opened solutions in connection with hygiene and shelf life.

Customer service:

Call +442035144830 or send an e-mail to customerservice@lensdeal.com

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