Complaint handling

Complaint handling

We do our best to prevent complaints, but if you do have one, whether it is about a product or our service, we will try to help you as quickly and as well as possible.

In case of complaints, please contact our customer service directly by telephone.

Phone number: +44 2035144830

Or you can also send us an e-mail with your complaint: customerservice@lensdeal.com

If available, always include an order number, invoice number or customer number, or keep this information handy when you call.

We promise you to reply substantively within 2 working days!

If this does not lead to a solution, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur.
As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform.

The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.

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